'Just send an email': the role of internal communications in employee wellbeing.

In today’s fast-paced workplaces, collaborative management isn’t just a trendy term—it’s a genuinely effective way to create a supportive and productive environment. At its heart, it’s about teamwork, shared responsibility, and open communication, which are crucial when it comes to tackling employee stress. Sometimes, it’s the small things—like taking a moment for a coffee and a chat—that make all the difference.

Strong communication between employees and management is vital for making this approach work. When managers focus on clear and consistent dialogue, employees feel confident enough to express their thoughts, ideas, and worries. According to CIPD research, transparent communication can significantly enhance employee engagement and wellbeing. It’s also essential for communication to be fully accessible, whether that involves adapting formats for neurodiverse staff or ensuring remote employees feel included. Accessibility isn’t just a box to tick—it’s about ensuring everyone’s voice is valued.

Empathy is another cornerstone of successful collaboration. Managers who genuinely care about their team’s wellbeing don’t just assign tasks—they build trust and meaningful relationships. This might include recognising an employee’s hard work, offering flexible working hours, or encouraging short breaks to recharge. Even simple gestures like saying “thank you” can boost morale and alleviate stress.

Then there’s the impact of informal connections—the “coffee and a chat” moments. Taking time for a relaxed conversation, whether it’s about work challenges or personal life, helps managers connect with their team on a human level. These chats can uncover potential issues, celebrate achievements, and create a real sense of belonging. They also help break down barriers, making it easier for employees to share what’s on their mind.

Accessibility is a key part of driving employee engagement, ensuring that no one is excluded. Whether it’s using subtitles on videos, offering inclusive language, or adapting meeting formats, these steps promote fairness and communication that works for everyone. By weaving collaboration, empathy, and accessibility into management practices, organisations can nurture a workplace culture where employees thrive. When staff feel supported and heard, their wellbeing improves—and so does the organisation as a whole.